Digital Products & Downloads Terms

Last updated: 25 August 2026

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These Digital Products & Downloads Terms apply to digital products, templates, prompt packs, spreadsheets, guides, checklists, tools and other downloadable resources sold or provided by The Black Sheep Business Support Co.

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By purchasing or downloading a digital product from us, you agree to these terms.

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1. About our digital products

Our digital products are designed to provide practical business, administration, HR and productivity support.

Depending on the product, this may include:

• Templates

• Checklists

• Spreadsheets and Excel tools

• HR resources

• Prompt packs

• Guides and workbooks

• Business administration resources

• Other downloadable digital materials

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The exact contents of each product will be described on its individual product page.

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2. Your licence to use the product

When you purchase a digital product, you receive a non-exclusive, non-transferable licence to use the product for your own personal or internal business purposes.

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Unless we specifically state otherwise, you may:

• Download the product for your own use

• Save a copy for your own records

• Adapt or customise the resource for your own business

• Use the completed output generated from a template or tool within your own businesS

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You may not:

• Resell the original product

• Give the original product away

• Share the download link publicly

• Upload the product to a website, shared resource library or public platform

• Distribute copies to customers, clients or other businesses

• Include the product in another product or service that you sell

• Claim the original resource as your own work

• Remove copyright or ownership information where included

If you need a broader licence for your team, clients or organisation, please contact us before purchasing.

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3. Business teams and multiple users

Unless the product specifically states otherwise, a digital product is intended for use by the purchaser or their own business.

If you purchase a resource on behalf of a business and need to share it internally with employees or colleagues, this may be permitted where the resource is being used solely for that business's internal purposes.

However, you must not distribute the original resource outside your organisation or make it publicly available.

If you are unsure whether your intended use is covered, please contact us before sharing the resource.

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4. Intellectual property

All intellectual property rights in our digital products remain with The Black Sheep Business Support Co., unless expressly stated otherwise.

Purchasing a digital product does not transfer ownership or copyright to you.

You are purchasing a licence to use the resource in accordance with these terms.

The underlying template, design, wording, structure, prompts, systems and materials remain our intellectual property.

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5. Download and access

Digital products are supplied electronically.

After purchase, you will normally receive access to the relevant download using the method described on the product page or at checkout.

You are responsible for providing an accurate email address and ensuring that your device or software is capable of opening the relevant file.

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If you experience a genuine technical problem accessing a product you have purchased, please contact us at:

katherine@blacksheepbusinesssupport.co.uk

We'll do our best to help get you up and running.

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6. Digital products are not bespoke services

Unless expressly stated otherwise, purchasing a digital product does not include:

• Bespoke consultancy

• Individual HR advice

• Legal advice

• Employment law advice

• Personalised document drafting

• Individual troubleshooting

• Ongoing support

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If you need something tailored to your business, that's where our Business Support services come in.

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7. Important HR and business disclaimer

Some Black Sheep digital products may relate to HR, recruitment, employment administration, payroll or business processes.

These resources are provided for general information and administrative support only.

They are not legal advice, employment law advice, tax advice, financial advice or professional advice specific to your circumstances.

Employment law, regulations, guidance and best practice can change. You are responsible for checking that any resource is appropriate and up to date for your particular circumstances before using it.

Where a resource is intended to be adapted for your business, you are responsible for reviewing and tailoring it appropriately.

If you need advice about a specific legal, employment, tax or regulatory issue, you should seek advice from an appropriately qualified professional.

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8. Templates and examples

Our templates are designed to give you a useful starting point.

They may contain suggested wording, examples, prompts or placeholders that need to be adapted before use.

We do not guarantee that a template will be suitable for every organisation, industry or situation.

You are responsible for reviewing the completed document before using it.

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9. Spreadsheets and digital tools

Where we provide spreadsheets, calculators, trackers or other digital tools, they are provided as practical business aids.

While we aim to make them accurate and useful, we cannot guarantee that every formula, calculation or output will be error-free in every version of Excel, Google Sheets or other software.

You should check important calculations and outputs before relying on them for business, financial, payroll or other significant decisions.

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10. Prompt packs and AI resources

Where a product contains AI prompts or instructions, the prompts are provided as tools to help you work more efficiently.

AI systems can produce inaccurate, incomplete or inappropriate information.

You are responsible for reviewing and checking any output generated using our prompts before relying on or sharing it.

Do not enter confidential, sensitive or personal information into an AI system unless you have confirmed that the system is appropriate for that information and you have the necessary permissions and safeguards in place.

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11. Updates

We may occasionally update or improve our digital products.

Where appropriate, we may provide purchasers with updated versions or corrections.

Unless expressly stated on the product page, purchasing a product does not create an ongoing entitlement to future updates or versions.

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12. Digital products and refunds

Because digital products can be supplied immediately, your rights in relation to cancellation and refunds may differ from those applying to physical goods.

Where you are a consumer, you have statutory rights under UK consumer protection law, and nothing in these terms is intended to remove or restrict those rights.

Where applicable, you may be asked to expressly agree that supply of the digital content can begin immediately and acknowledge the effect this may have on your statutory cancellation rights.

If a digital product is faulty, inaccessible or materially different from its description, please contact us at:

katherine@blacksheepbusinesssupport.co.uk

and we'll work with you to resolve the issue.

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13. Prices and payment

Prices for digital products will be displayed on the relevant product page or at checkout.

We reserve the right to change prices, but changes will not affect an order that has already been completed and paid for.

Payment must be successfully completed before access to a paid digital product is provided.

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14. Misuse

We reserve the right to suspend or refuse access to digital products where we reasonably believe that a product has been obtained fraudulently, unlawfully shared, redistributed, resold or otherwise misused.

This does not affect any statutory rights you may have.

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15. Limitation of liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Subject to this, we are not responsible for losses arising from:

• Your failure to adapt a template appropriately

• Your reliance on information without checking its suitability

• Errors or omissions in information supplied by you

• Changes in legislation, regulation or software after a product was created

• Your use of a product for a purpose for which it was not designed

• Your failure to obtain appropriate professional advice where necessary

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16. Privacy

When you purchase or download a product, we may process your personal information in accordance with our Privacy Policy.

This may include information such as your name, email address, billing information and transaction details.

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17. Changes to these terms

We may update these Digital Products & Downloads Terms from time to time.

The version applicable to your purchase will normally be the version displayed at the time you place your order, subject to any changes required by law.

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18. Contact us

If you have any questions about a digital product, licensing, access or these terms, please contact:

The Black Sheep Business Support Co.

katherine@blacksheepbusinesssupport.co.uk
www.blacksheepbusinesssupport.co.uk
 

The short version: buy it, use it, make it work for your business. Just don't nick it, resell it or stick it on the internet. 🐑