TERMS & CONDITIONS
These Terms & Conditions govern use of the website and purchase of services from The Black Sheep Business Support Co. They should be read alongside any separate proposal, quotation or service agreement.
Services
We provide business support, HR administration, payroll administration, recruitment support, project support and related services as agreed with the client. Scope and deliverables will be set out in the relevant proposal or agreement.
Quotes and acceptance
Quotes and proposals are valid for the period stated. An engagement is confirmed when accepted and any required first payment/deposit has been received.
Fees and payment
Fees, payment dates and methods will be stated in the relevant proposal or invoice. Unless otherwise agreed, invoices are payable within 7 days. Late payment may result in work being paused.
Client responsibilities
Clients must provide accurate, complete and timely information and access needed to perform the work. Delays caused by missing information or unavailable systems may affect delivery.
Changes and additional work
Work outside the agreed scope may be charged separately. Material additional work will be agreed with the client.
Confidentiality
Client information will be treated as confidential and used only as necessary to provide services, comply with law or protect legitimate business interests.
Data protection
Personal data will be handled in accordance with our Privacy Policy and, where applicable, a Data Processing Agreement or other data protection terms.
Intellectual property
Pre-existing templates, methods, systems and know-how remain the property of The Black Sheep Business Support Co. Paid-for client-specific deliverables may be used by the client for its own business purposes unless otherwise agreed.
Liability
Nothing excludes or limits liability where unlawful. Any engagement-specific liability provisions should be set out in the service agreement.
Cancellation and termination
Cancellation and notice arrangements will be set out in the relevant service agreement. Work completed and properly incurred expenses remain payable.
Website content
Website content is for general information and is not legal, tax, financial or other regulated professional advice unless expressly stated.
Changes
Website terms may be updated from time to time. Changes to existing client engagements will be dealt with under the applicable service agreement.
Cancellation, Notice & Termination of Services
1. Cancelling before services begin
If you decide not to proceed with an agreed service before work has started, please let us know as soon as possible.
Any work already completed or costs properly incurred before cancellation remain payable.
Where a deposit or advance payment has been agreed, the relevant proposal or service agreement will state whether it is refundable.
2. Ongoing support packages
For ongoing support packages, including The Lamb, The Ewe and The Black Sheep, the applicable notice period will be stated in your proposal or service agreement.
During the notice period, services will continue as agreed and fees remain payable.
Unless otherwise agreed in writing, cancelling a recurring service does not automatically cancel fees that have already become due.
3. Project-based services
For project-based services, including The Sheepdog, cancellation arrangements will be set out in the relevant project proposal or agreement.
If a project is cancelled after work has begun, you will be responsible for paying for work completed up to the cancellation date and any non-refundable costs reasonably incurred on your behalf.
Where appropriate, we may also charge for work that has been committed or scheduled specifically for your project.
4. Unused hours
Where a package includes a set number of support hours, unused hours are not automatically refundable unless your agreement specifically says otherwise.
Unused hours may not be carried forward into a subsequent billing period unless agreed in advance.
5. Refunds
We will refund payments where a refund is required by law or where we have expressly agreed to provide one.
Fees relating to work already completed are generally non-refundable.
If you have paid in advance for services that have not yet been provided, any refund will be considered in accordance with the terms of your agreement and applicable law.
6. Cancellation by The Black Sheep Business Support Co.
We may suspend or terminate services where:
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Invoices remain unpaid;
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You repeatedly fail to provide information or access needed to complete the work;
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You ask us to carry out unlawful or inappropriate activity;
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You behave abusively, threateningly or inappropriately towards us;
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Continuing the engagement would create a serious legal, ethical, security or professional risk.